FAQs
1. How do I choose the correct size?
Formal wear sizing often differs from everyday clothing. We highly recommend checking our Size Guide on each product page and taking professional measurements (Bust, Waist, and Hips) to compare against the designer’s specific chart.
2. Are your dresses authentic designer pieces?
Yes, 100%. We are an authorized retailer for every brand we carry. Each dress is sourced directly from the designer and shipped in its original packaging to ensure authenticity and quality.
3. Will the color look exactly like it does on my screen?
While we strive for color accuracy, slight variations may occur due to lighting and monitor settings. We recommend viewing products on multiple devices or checking the fabric description for specific shade details.
4. Do you offer alterations?
To ensure the best fit, we do not perform remote alterations. Most formal gowns are designed with extra seam allowance for minor adjustments. We recommend consulting a local professional tailor once your dress arrives.
5. When will my order ship?
Each gown is meticulously handcrafted by our tailors. Please allow a production and processing time of 15 to 30 days before shipment.
6. How can I track my order?
Once your dress leaves our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to follow its journey.
7. Can I change or cancel my order after it’s placed?
We process orders quickly to ensure timely delivery. You may request changes within 24 hours of purchase. After this window, the order is sent to fulfillment and cannot be modified.
8. Do you offer expedited shipping for last-minute events?
Yes! We offer Express Shipping options at checkout for an additional fee. Please contact our support team if you have a tight deadline to ensure we can meet your "wear date."
9. What is your return policy?
We want you to love your look! If it's not the perfect fit, you can initiate a return within 14 days of delivery. Dresses must be in original condition with all tags attached. Note: Sale items are Final Sale.
10. My dress has wrinkles from shipping. How do I remove them?
Minor wrinkling is normal. We recommend using a handheld garment steamer on a low setting. Avoid direct contact with a hot iron, especially on delicate fabrics like tulle, organza, or sequins.
11. What should I do if I receive a damaged item?
Every dress undergoes a rigorous quality check before shipping. However, if you notice a defect, please contact us within 48 hours of receipt with photos of the damage so we can resolve it immediately.
12. How should I store my dress after the event?
To preserve the fabric and beadwork, we recommend having the dress professionally dry cleaned. Store it in a breathable garment bag in a cool, dry place—avoid hanging heavy beaded gowns for long periods to prevent stretching.